Comparison of Service Quality, Price, and Physical Evidence of RG Fried Chicken and Richeese Factory on Millennial Generation and Gen Z in Pekanbaru City

Rahma Elviani(1), Lailan Tawila Berampu(2), Sri Wahyuni Wildah(3), Henni Noviasari(4),


(1) Fakultas Ekonomi dan Bisnis Universitas Riau, Indonesia
(2) Fakultas Ekonomi dan Bisnis Universitas Riau, Indonesia
(3) Fakultas Ekonomi dan Bisnis Universitas Riau, Indonesia
(4) Fakultas Ekonomi dan Bisnis Universitas Riau, Indonesia
DOI: https://doi.org/10.34007/ebmsj.v6i1.1121

Keywords


Service Quality, Price, Physical Proof

Full Text:

PDF

References


Central Statistics Agency. (2024). Food and Beverage Supply Statistics 2023. Central Statistics Agency.https://www.bps.go.id/id/publication/2024/12/23/f2c7743c4712aaeaa4abf694/statistik-penyediaan-makanan-dan-minuman-2023.html

Central Statistics Agency (2023). The Majority of Pekanbaru City Residents in 2023 Enter Productive Age. Katadata Insight Center; Central Statistics Agency. http://databoks.katadata.co.id/demografi/statistik/c5ef6a888e6b99f/mayoritas-penduduk-kota-pekanbaru-pada-2023-adalah-usia-produktif

Hidayat, R., Samsudin, A., Dwi A, D., Zahrain, M., Ainun R., Putri N., S., Putri N., S., Rizma Y., A., & Ayu F., D. (2023). Analysis of Factors Affecting Consumer Purchases in Fast Food Restaurants. El-Mal: Journal of Islamic Economic and Business Studies, 4(5), 1213–1219. https://doi.org/10.47467/elmal.v4i5.2705

Hanaysha, J. (2016). Testing the effects of food quality, price fairness, and physical environment on customer satisfaction in fast food restaurant industry. Journal of Asian Business Strategy, 6(2), 31–40. https://doi.org/10.18488/journal.1006/2016.6.2/1006.2.31.40

Ghozali, I. (n.d.). Application of Multivariate Analysis with IBM SPSS 25 Program (9th ed.).

Ministry of Cooperatives and Small and Medium Enterprises of the Republic of Indonesia (2024), Statistics of MSMEs in Riau Province in 2024, Ministry of Cooperatives and SMEs, Jakarta. Available at: https://kemenkopukm.go.id (Accessed: 15 June 2025).

Philip Kotler, & Keller, K. L. (2016). Marketing Management. In Boston: Pearson Education (Vol. 22).

Sari, E.N., Maduwinarti, A. and Pudjianto, A. (2023), "Comparative Analysis of Product Quality, Service Quality, Taste and Consumer Satisfaction of Gacoan Noodles and Kober Noodles in Sidoarjo", pp. 1210–1216.




DOI: https://doi.org/10.34007/ebmsj.v6i1.1121

Article Metrics

Abstract view : 20 times
PDF - 8 times

Refbacks

  • There are currently no refbacks.


Copyright (c) 2026 Economics, Business and Management Science Journal

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

Economics, Business and Management Science Journal

Publisher: Mahesa Research Center

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International Public License